Effective Date: August 8, 2025

1. Introduction

Welcome to Transportation on Demand! We provide on-demand transportation services through our mobile application and website (collectively, the “Services”). This Privacy Policy explains how we collect, use, and share your personal information. By using our Services, you agree to the collection, use, and sharing of your information as described in this policy.

2. Information We Collect

We collect information from and about you in several ways, including:

  • Information You Provide: When you create an account, we may ask for your name, email address, phone number, and a profile picture. For payment, we collect credit card or other payment details, which are processed by our third-party payment partners.

  • Information from Drivers: If you are a driver, we collect information necessary to verify your identity and eligibility, such as your driver’s license number, social security number, vehicle information, and insurance details. We also may conduct background checks.

  • Location Information: To provide our transportation services, we collect precise location data from your device, including during trips and when the app is running in the background. This allows us to match you with a driver, navigate the trip, and improve our services.

  • Usage Information: We collect data about your interactions with our Services, such as the dates and times of your trips, the addresses you input, and the features you use.

  • Device Information: We collect information about the device you use to access our Services, including the device type, operating system, unique device identifiers, and mobile network information.

  • Communications: If you contact our customer support team, we may collect the contents of your communications with us.

3. How We Use Your Information

We use your information to:

  • Provide and Improve Services: We use your data to facilitate your on-demand transportation requests, match riders with drivers, calculate fares, and process payments. We also use it to analyze and improve our Services.

  • Safety and Security: Your information is crucial for ensuring the safety and security of our riders and drivers. This includes verifying identities, conducting background checks, tracking trips, and responding to safety incidents.

  • Communication: We use your information to communicate with you about your account, trip updates, and important service announcements. We may also send you promotional messages or newsletters, which you can opt out of.

  • Legal Compliance: We may use and disclose your information to comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of our company, our users, or the public.

4. Sharing Your Information

We do not sell or rent your personal information to third parties for their direct marketing purposes. In addition, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. However, we may share your information with:

  • Other Users: When you request a ride, we will share your first name and your pick-up and drop-off locations with the assigned driver. The driver’s name, photo, and vehicle information will also be shared with you.

  • Service Providers: We work with third-party service providers to help us operate our business. These include payment processors, cloud storage providers, and analytics companies. These providers are contractually obligated to use your information only as needed to perform their services for us.

  • Legal and Safety Authorities: We may disclose your information to government authorities, law enforcement, or other third parties if required by law or if we believe it’s necessary to protect our safety, property, or rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

5. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can review and update your account information at any time through the app.

  • Location Data: You can disable location tracking on your device, but this will severely limit your ability to use our Services.

  • Marketing Communications: You can opt out of receiving promotional emails or push notifications by adjusting your account settings.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website or app. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Transportation on Demand
14 East Butler Rd, Suite A
Mauldin, SC 29662
864-729-2011